The case centres on the expiration of unused data bundles, subscription periods and the rights of consumers when services are disrupted or cannot be fully utilised.
According to KAA and KaaTruths Podcast Ltd, consumers are often required to accept the loss of unused data when a subscription period expires, even in situations where network disruptions or other service-related problems may have affected their ability to use the service.
The plaintiffs are asking the Federal High Court to examine whether contractual terms allowing unused data bundles to expire simply because a specified period has elapsed are unfair, unreasonable or inconsistent with consumer rights.
One of the incidents cited in the case allegedly involved an MTN data subscription worth ₦30,000 that was intended to last for 30 days.
According to the plaintiffs, the router supplied to access the service developed a fault, and a request for cancellation, refund or rollover of the unused subscription was allegedly refused before the subscription expired.
Another incident concerns a claimed 75GB data bundle which the plaintiffs said was exhausted in less than seven days despite intermittent network disruptions.
Another incident concerns a claimed 75GB data bundle which the plaintiffs said was exhausted in less than seven days despite intermittent network disruptions.
They said they were not provided with what they considered a satisfactory explanation showing how the data was consumed.
The lawsuit also seeks scrutiny of MultiChoice Nigeria’s subscription model, particularly situations where customers allegedly continue to lose subscription time when they are unable to use the service or when disruptions occur.
Among the reliefs being sought, the plaintiffs want the court to determine whether the practices complained about are unfair or unlawful and, where applicable, issue orders preventing the companies from continuing such practices.
They are also seeking ₦50 billion in general and special damages over the alleged violations of consumer rights.
The defendants named in the case are MTN Nigeria Communications Plc, Globacom Limited, Airtel Networks Limited, MultiChoice Nigeria Limited and the FCCPC.
KAA said the legal action is not intended to prevent companies from making profits but to ensure that businesses and consumers operate within what he considers a fair legal framework.
“This is not a fight against business. It is a fight for fairness in business,” he said.
The plaintiffs argued that seemingly small losses affecting individual customers could become significant when multiplied across millions of subscribers.
The KaaTruths Podcast lawsuit therefore raises broader questions about data expiration, subscription validity, service disruptions and the rights of Nigerian consumers who pay in advance for telecommunications and entertainment services.
KAA said the decision to approach the court followed years of consumers expressing frustrations on social media and other informal platforms.
He acknowledged that the case could either succeed or fail but said the objective was to have the issues determined through the legal system.
The case was filed with legal representation led by Ogbaga Ogba Immanuel, alongside his legal team.
The court will ultimately determine the validity of the claims and whether the practices challenged by the plaintiffs violate applicable Nigerian consumer protection laws.
The lawsuit also seeks scrutiny of MultiChoice Nigeria’s subscription model, particularly situations where customers allegedly continue to lose subscription time when they are unable to use the service or when disruptions occur.
Among the reliefs being sought, the plaintiffs want the court to determine whether the practices complained about are unfair or unlawful and, where applicable, issue orders preventing the companies from continuing such practices.
They are also seeking ₦50 billion in general and special damages over the alleged violations of consumer rights.
The defendants named in the case are MTN Nigeria Communications Plc, Globacom Limited, Airtel Networks Limited, MultiChoice Nigeria Limited and the FCCPC.
KAA said the legal action is not intended to prevent companies from making profits but to ensure that businesses and consumers operate within what he considers a fair legal framework.
“This is not a fight against business. It is a fight for fairness in business,” he said.
The plaintiffs argued that seemingly small losses affecting individual customers could become significant when multiplied across millions of subscribers.
The KaaTruths Podcast lawsuit therefore raises broader questions about data expiration, subscription validity, service disruptions and the rights of Nigerian consumers who pay in advance for telecommunications and entertainment services.
KAA said the decision to approach the court followed years of consumers expressing frustrations on social media and other informal platforms.
He acknowledged that the case could either succeed or fail but said the objective was to have the issues determined through the legal system.
The case was filed with legal representation led by Ogbaga Ogba Immanuel, alongside his legal team.
The court will ultimately determine the validity of the claims and whether the practices challenged by the plaintiffs violate applicable Nigerian consumer protection laws.
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