MTN Nigeria has begun airtime compensation to subscribers over January service disruptions, following widespread complaints about poor network performance earlier in 2026.
Several affected users confirmed receiving SMS notifications informing them of airtime credits applied to their accounts. One message seen by subscribers stated that N341 had been credited as compensation for quality-of-service issues experienced during the period.
However, the MTN airtime compensation rollout has shown noticeable variations in credited amounts. While some customers reported receiving as little as N20, others confirmed credits of N91, with a number of users receiving higher amounts such as N341. The differences have raised questions about the criteria used in determining compensation.
As of now, it remains unclear whether all affected subscribers have been compensated, as the process appears to be ongoing across different regions and user categories.
The move follows earlier intervention by the Nigerian Communications Commission, which directed telecom operators to address persistent complaints related to network quality and ensure compliance with established service standards. The regulator also instructed operators to compensate customers where service delivery fell below expectations.
MTN had previously pledged to comply with the directive, noting that it would continue investing in infrastructure upgrades to improve network reliability and customer experience nationwide.
While the compensation effort signals a response to regulatory pressure, details regarding the total number of beneficiaries and the methodology behind the varying airtime credits have not yet been officially disclosed.
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